Parts Policy

OEM-Compatible Replacement Parts

The part matters as much as the technician. Here’s what we use, and why generic substitutes usually cost more in the long run.

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Up to 365Days Warranty
$99Diagnostic
Same-DayAppointments
Technician holding a genuine replacement part beside an open appliance Parts sourcing · Orange County
Sub-Zero Wolf Viking Thermador KitchenAid GE Monogram
Our Parts Policy

Why the part matters as much as the repair.

A correctly-specified part fails less, fits better, and doesn’t void whatever warranty is left on the rest of the unit.

Transparent Pricing

No surprises, no upsell.

A flat $99 diagnostic fee — waived when you move forward with the repair.

$99Diagnostic, Waived w/ Repair
Case-by-CaseTypical Repair
Up to 365Days Warranty
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FAQ

Parts, answered plainly.

Do you use genuine Sub-Zero parts or aftermarket?

We use genuine OEM-compatible parts, matched to your unit’s model and serial range — not generic aftermarket substitutes.

Can I supply my own part for the repair?

In most cases we source the part ourselves to guarantee the fit and the warranty — ask when you call if you have a specific reason to discuss it.

Are OEM-compatible parts more expensive than generic aftermarket parts?

Sometimes slightly, but they fit correctly and fail less often — which usually costs less over the life of the appliance than a cheaper part that needs replacing again.

How long does it take to get a part if it’s not on the truck?

Most parts arrive within 1–2 business days — we’ll give you a specific timeline during the diagnostic visit.

Do the parts you install come with their own warranty?

Yes — parts we install are covered under the same up-to-365-day warranty as the labor.

Can I ask which specific part you’re planning to use before you install it?

Yes — we’ll tell you the part and the price as part of the written quote before any work begins.

Ready when you are.

Same-day and next-day appointments across Newport Beach and Orange County.

Call (949) 848-3329
Call (949) 848-3329